Telephone greetings for hotels

In the world of hospitality, every call counts and every word makes a difference. To avoid missing a valuable booking, don't leave your customers without an on hold or a professional and well-thought voice message. A true means of communication, your telephone greetings are the first step in a successful stay, because it offers a positive impression, influences loyalty and booking rate!
hotel telephone greeting message

Make hotel's telephone greetings perfect with Phone Design

Much more than simple communication, these messages serve to inform your customers, to build their loyalty but also and above all to present your offers and services to them. They are therefore a marketing device that should not be underestimated.


At Phone Design, we are committed to designing personalized telephone greetings that meet all of these issues, for all tourist accommodation structures: high-end hotels, independent hotels, hostels, campsites, b&b, ....

From the choice of pleasant hold on music to the selection of a warm voice-over, to helping with writing texts, we are with you from start to finish. Phone Design includes:
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    A cast of 32 actors in 13 different languages
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    A vast library of royalty-free and commercial music
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    A team of experts at your service for support and regular updates according to the needs of your establishment

Examples of telephone greetings for hotels

Listen below to examples of telephone messages created for hotels by our studio:

Build up your customer experience from the very first contact

Offer a simple and fun customer journey

Make your audience dive into your world

Keep in touch, especially during low season

Small business? Great message!

Greeting messages for hôtels

Welcoming message

The welcoming message is a brief announcement playing on the first ring and informs callers that their request is being processed. In the hotel industry, this message reassures the customers from the very start of the call, conveying a feeling of responsiveness and efficiency.

On-hold message

On-hold message is this moment during which the customer is on hold. In the hotel industry, this wait is used to inform guests about hotel services, offers or upcoming events. This message transforms a moment of inactivity into an opportunity for communication.

Interactive Voice Server

The IVR (Interactive Voice Server) is a message that guides the caller to the appropriate service using a voice menu for better call management. For a hotel, this helps efficiently direct guests to reservations, customer service, or other specific services.

Voicemail

The voice mail or answering machine takes over when no one is available to answer, particularly outside opening hours. For a hotel, it is essential to have a personalized answering machine that provides basic information and reassures the customer that their request will be followed up quickly.

Mobile voicemail

The mobile voicemail or answering machine is particularly useful for managers of hotels or smaller structures such as lodges. It ensures continuity in communication, to allow managers to remain reachable even when they are traveling or busy elsewhere.

Hotel communication outline: to better target your communi­cations throughout the seasons

Book your Valentine's Day stays before January 19 and benefit from ...
JANUARY
MARCH
Your hotel is getting a makeover and is closed for renovations ...
We are very happy to welcome you again to our ...
APRIL
MAY
music_note
Musical updating of your messages
Located close by the Music Festival, we offer you ...
JUNE
AUGUST
Come and discover our new back-to-school card themed after
Musical updating of your messages
music_note
OCTOBER
NOVEMBER
We are pleased to welcome our new trilingual housekeeper.

Welcome international travelers

In the cosmopolitan world of hospitality, a "Hello" can turn into "Hello," "Hola," or "Guten Tag" in the blink of an eye. Taking care of your foreign customers is like offering a good international coffee: you have to know the right recipe. At Phone Design, we pay attention to this detail which actually is not in the hotel and tourism industry! That's why we offer greetings in 13 different native languages. . 

And if you need help with translation, don't panic! Our translation service is ready to take on the challenge, and ensure that your telephone greetings are as welcoming as a universal smile.

Do you need a telephone greetings for your hotel?

What can a hotel communicate on its telephone greetings?

An effective telephone greeting is a powerful tool for conveying information to customers upon first contact. It should reflect your hotel’s identity and provide useful and engaging information. Here are some examples of information to include:
  • Greeting and Hotel Introduction: start with a warm welcome followed by a brief introduction that captures the essence of your property.
  • Hours and Address: let customers know your hours and address to make scheduling easier.
  • Your property's services: highlight the unique services and amenities your hotel offers, such as spa, pool or dining options.
  • Location of your hotel: such as located next to tourist attractions or closed by the train station or the airport.
  • Booking Instructions: provide clear information on how to make a reservation and how to submit special requests.
  • Event and Promotion Information: use this space to promote upcoming events or special offers available at the hotel.
  • Changes and new features: inform guests about recent improvements or new features at the hotel, such as room renovations, new bedding or new services.

Why do hotels need to take care of their telephone greetings?

professional voicemail for hotel
Telephone reception is an extension of the hospitality and professionalism of a hotel establishment. It is generally the first exchange between a hotel and its customers. It thus establishes a positive first impression, essential for building a relationship of trust. One of its goals is to improve the customer experience. It provides clear and useful information, such as services offered, booking instructions, or opening hours.

A telephone greeting for a hotel should also avoid the frustration of waiting. The music chosen soothes and pleasantly fill in the wait, the voice selected communicates warmth and professionalism, and the carefully written text informs and reassures, creating a more positive waiting experience. It ensures that the customers receive a response even outside business hours..

But more importantly, these phone messages can also be used for marketing purposes. Also remember that the quality of your telephone greetings is taken into account in the awarding of stars. Promote the strenghts of your hotel, your services as well as your commercial offers!

Our messages for other activities

Pharmacy
Auto repair shop
Store
City Hall
Law Office
Dental Office

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Phone Design
main office
6 rue Claude Jobert
10000 Troyes, FRANCE
contact@phone-design.com
+33 3 25 45 71 14
Canadian office
1455, rue Drummond, bureau 2B
Montréal (Québec) H3G 1W3
contact@phone-design.com
+1 438 444 1035
Phone Design

Phone Design, recording studio, telephone greetings expert, allows telecom operators and IT integrators to create their own white label Studio Department on the web.

We are speacialized in creating à la carte Studio strategies and in implementing SAAS-licensed digital tools. We offer the support, training and outsourcing necessary for the management and marketing of telephone messages for your customers' communication systems.
Opening hours
Monday to Friday, 9 a.m to 12 p.m and 2 p.m to 6 p.m (UTC +1)