Privacy Policy GDPR

Phone Design


6 rue Claude Jobert
10000 Troyes, France
+33 (0)3 25 71 97 48
contact@phone-design.com

Information


Share capital of €86,700
SIRET : 447 980 780 00038

Phone Design


6 rue Claude Jobert
10000 Troyes, France
+33 (0)3 25 71 97 48
contact@phone-design.com

Information


Share capital of €86,700
SIRET : 447 980 780 00038

Process Manager


Eric DELAHAYE
contact@phone-design.com
CNIL Declaration No.: 1806063v0

Data Protection Officer


Dave LOES
+33 (0) 3 25 45 71 18
informatique@conseil-sonore.com

Process Manager


Eric DELAHAYE
contact@phone-design.com
CNIL Declaration No.: 1806063v0

Data Protection Officer


Dave LOES
+33 (0) 3 25 45 71 18
informatique@conseil-sonore.com
Phone Design is committed to an ongoing process of compliance with the General Data Protection Regulations of April 27, 2016. In this matter, Phone Design is strengthening its privacy and data protection policy so that the data of our employees, clients and prospects, hereinafter referred to as "Users", are collected and used in a transparent, confidential and secure manner. Effective Date: 01/11/2018.

Our privacy and data protection policy describes how Phone Design uses, processes and protects your personal data, as well as the reasons for which we process this data.

The Privacy and Data Protection Policy is an integral part of the General Conditions of Sale. It applies uniformly to all the services offered by Phone Design. Additional information may be communicated to you if necessary when you subscribe to one of our services. Phone Design pays constant attention to the data of its Users. We may therefore modify, supplement or update the Privacy and Data Protection Policy.

We invite you to regularly consult the latest version in force. If major changes are made, we will notify you by email or through our services to allow you to review these changes before they take place.
Phone Design is committed to an ongoing process of compliance with the General Data Protection Regulations of April 27, 2016. In this matter, Phone Design is strengthening its personal data protection policy so that the data of our employees, clients and prospects, hereinafter referred to as "Users", are collected and used in a transparent, confidential and secure manner. Effective Date: 01/11/2018.

Our personal data protection policy describes how Phone Design uses, processes and protects your personal data, as well as the reasons for which we process this data.

The Personal Data Protection Policy is an integral part of the General Conditions of Sale. It applies uniformly to all the services offered by Phone Design. Additional information may be communicated to you if necessary when you subscribe to one of our services. Phone Design pays constant attention to the data of its Users. We may therefore modify, supplement or update the Data Protection Policy.

We invite you to regularly consult the latest version in force. If major changes are made, we will notify you by email or through our services to allow you to review these changes before they take place.


What personal data is collected?


As part of our activity, we collect the following data:
  • Personal data (name, address, date and place of birth, nationality, social data)
  • Contact details (telephone numbers, email address)
  • Identification and authentication details (technical logs, computer traces, IP address)
  • Bank details

Data may be collected directly from you or obtained from the following sources:

Our corporate customers or service providers, commercial information agencies, websites/social media pages containing information you have made public and databases made public by third parties.


Why do we collect your personal data?


We collect and use only the personal data that is necessary for us in the context of our activity to offer you personalized and quality services in the following contexts:
  • Comply with our contractual obligations

We use your personal data to perform our contracts and :
  • Provide you with information about our services,
  • Assist you in signing the contract,
  • Ensure good customer relationship management,
  • Carry out our contractual tasks
  • Guarantee you the quality of service requested
  • Comply with our legal and regulatory obligations

We use your personal data to fulfill various legal and regulatory obligations :
  • Fulfil social security requirements
  • Execute a signed contract
  • Ensure the archiving of the data of a project entrusted to us
  • For the proper functioning of our website

We use your personal data to:
  • Respond to a request from a user of our website via the contact form
  • Measure the website audience
  • Information relating to our cookie policy and IT security is available on each of our online services.


Is your data shared with third parties?


The personal data concerning you, collected as part of the services offered, are intended for the company's own use and may be transmitted to the subcontracting companies which the company may call upon for the execution of its services.

Phone Design does not sell or rent out your personal data to third parties for marketing purposes, under any circumstances. We also work closely with third-party companies that may have access to your personal data, in particular certain regulated professions such as accounting firms or law firms, but also Royalty Collection and Distribution Companies which are the subject of special provisions in the Intellectual Property Code.

If Phone Design or all or part of its assets were acquired by a third party, the data in our possession would, if necessary, be transferred to the new owner. All the data collected is stored in France.


How is your personal data protected?


Phone Design applies the recognized technological and organizational security measures to ensure that the personal data collected is not lost, misappropriated, accessed, modified, or disclosed by unauthorized third parties unless the disclosure of this data is required by the regulations in force, in particular at the request of a judicial authority, police, gendarmerie or any other authority authorized by law.


How long is the personal data of network users kept?


We keep your personal data for the longest period of time necessary to comply with the applicable legal and regulatory requirements or for another period of time as required by operational constraints such as proper account maintenance, effective customer relationship management, monitoring of projects performed during the warranty year and responding to legal or regulatory requests:
  • regarding direct or indirect customers, the information is kept for 10 years from the date of collection or from our last contact with you,
  • regarding potential customers, the information is kept for 5 years from the date of collection or from our last contact with you,
  • regarding ordering parties, suppliers and subcontractors, the information is kept for 10 years from the date of collection or from our last contact with you,
  • regarding social data, the information is kept for 5 years from its collection or from our last contact with you,
  • the personal data provided by Users will be deleted at the end of the retention period.


What are your rights ?


In accordance with the regulations in force, Users of our services have the following rights:
  • right to access and rectify, update and complete User data
  • right to block or delete the User's personal data, when it is inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited
  • right to withdraw consent at any time
  • right to limit the processing of the User's data
  • right to object the processing of personal data
  • right to the portability of data provided by Users, when this data is subject to automated processing based on their consent or a contract.

If you wish to know how Phone Design uses this personal data, you may at any time ask to rectify it or object to its processing. You can send a registered letter with acknowledgment of receipt to the contact address below.

Finally, Users may file a complaint with the supervisory authorities, in particular the CNIL https://www.cnil.fr:fr/plaintes.

Your requests will be processed within 30 days. In addition to your request, we will ask you to attach a photocopy of proof of identity so that the Data Protection Officer can verify your identity.


How to contact us ?


If you have any questions or complaints or if you wish to send Phone Design recommendations or comments aimed at improving our personal data protection policy, you can send a letter to the following address:

Phone Design
Data Protection Service
6 rue Claude Jobert
10000 Troyes, France


What personal data is collected?


As part of our activity, we collect the following data:
  • Personal data (name, address, date and place of birth, nationality, social data)
  • Contact details (telephone numbers, email address)
  • Identification and authentication details (technical logs, computer traces, IP address)
  • Bank details

Data may be collected directly from you or obtained from the following sources:

Our corporate customers or service providers, commercial information agencies, websites/social media pages containing information you have made public and databases made public by third parties.


Why do we collect your personal data?


We collect and use only the personal data that is necessary for us in the context of our activity to offer you personalized and quality services in the following contexts:
  • Comply with our contractual obligations

We use your personal data to perform our contracts and :
  • Provide you with information about our services,
  • Assist you in signing the contract,
  • Ensure good customer relationship management,
  • Carry out our contractual tasks
  • Guarantee you the quality of service requested
  • Comply with our legal and regulatory obligations

We use your personal data to fulfill various legal and regulatory obligations :
  • Fulfil social security requirements
  • Execute a signed contract
  • Ensure the archiving of the data of a project entrusted to us
  • For the proper functioning of our website

We use your personal data to:
  • Respond to a request from a user of our website via the contact form
  • Measure the website audience
  • Information relating to our cookie policy and IT security is available on each of our online services.


Is your data shared with third parties?


The personal data concerning you, collected as part of the services offered, are intended for the company's own use and may be transmitted to the subcontracting companies which the company may call upon for the execution of its services.

Phone Design does not sell or rent out your personal data to third parties for marketing purposes, under any circumstances. We also work closely with third-party companies that may have access to your personal data, in particular certain regulated professions such as accounting firms or law firms, but also Royalty Collection and Distribution Companies which are the subject of special provisions in the Intellectual Property Code.

If Phone Design or all or part of its assets were acquired by a third party, the data in our possession would, if necessary, be transferred to the new owner. All the data collected is stored in France.


How is your personal data protected?


Phone Design applies the recognized technological and organizational security measures to ensure that the personal data collected is not lost, misappropriated, accessed, modified, or disclosed by unauthorized third parties unless the disclosure of this data is required by the regulations in force, in particular at the request of a judicial authority, police, gendarmerie or any other authority authorized by law.


How long is the personal data of network users kept?


We keep your personal data for the longest period of time necessary to comply with the applicable legal and regulatory requirements or for another period of time as required by operational constraints such as proper account maintenance, effective customer relationship management, monitoring of projects performed during the warranty year and responding to legal or regulatory requests:
  • regarding direct or indirect customers, the information is kept for 10 years from the date of collection or from our last contact with you,
  • regarding potential customers, the information is kept for 5 years from the date of collection or from our last contact with you,
  • regarding ordering parties, suppliers and subcontractors, the information is kept for 10 years from the date of collection or from our last contact with you,
  • regarding social data, the information is kept for 5 years from its collection or from our last contact with you,
  • the personal data provided by Users will be deleted at the end of the retention period.


What are your rights ?


In accordance with the regulations in force, Users of our services have the following rights:
  • right to access and rectify, update and complete User data
  • right to block or delete the User's personal data, when it is inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited
  • right to withdraw consent at any time
  • right to limit the processing of the User's data
  • right to object the processing of personal data
  • right to the portability of data provided by Users, when this data is subject to automated processing based on their consent or a contract.

If you wish to know how Phone Design uses this personal data, you may at any time ask to rectify it or object to its processing. You can send a registered letter with acknowledgment of receipt to the contact address below.

Finally, Users may file a complaint with the supervisory authorities, in particular the CNIL https://www.cnil.fr:fr/plaintes.

Your requests will be processed within 30 days. In addition to your request, we will ask you to attach a photocopy of proof of identity so that the Data Protection Officer can verify your identity.


How to contact us ?


If you have any questions or complaints or if you wish to send Phone Design recommendations or comments aimed at improving our personal data protection policy, you can send a letter to the following address:

Phone Design
Data Protection Service
6 rue Claude Jobert
10000 Troyes, France
Phone Design
main office
6 rue Claude Jobert
10000 Troyes, FRANCE
contact@phone-design.com
+33 3 25 45 71 14
Canadian office
1455, rue Drummond, bureau 2B
Montréal (Québec) H3G 1W3
contact@phone-design.com
+1 438 444 1035
Phone Design

Phone Design, recording studio, telephone greetings expert, allows telecom operators and IT integrators to create their own white label Studio Department on the web.

We are speacialized in creating à la carte Studio strategies and in implementing SAAS-licensed digital tools. We offer the support, training and outsourcing necessary for the management and marketing of telephone messages for your customers' communication systems.
Opening hours
Monday to Friday, 9 a.m to 12 p.m and 2 p.m to 6 p.m (UTC +1)