[TESTIMONIAL]

Telephone reception: a matter of image and customer loyalty

What end customers stand to gain

• Sound communication that reflects your brand’s DNA

« It's the very first impression I get of a company », explains Laurent Poirot from Alcetis, before adding: « Poorly thought-out sound communication can damage a brand’s image — while the right one enhances it. »
For Cyrille Salle of Equadex, « Sound communication needs to evolve with the company. It should reflect its clarity, coherence, and brand DNA. »
In other words: a company’s voice isn’t just background sound — it's a communication channel in its own right, just like visual identity or a website.

• An immediate impact on customer perception

« A showcase, a smoother approach » adds Laurent Poirot, referring to the benefits his clients perceive. For Romain Martin from Digital Factory Telecom, the Studio does more than just meet expectations: « You take them further — you make them think about their own brand image. »
What clients feel is an instant sense of added value.
The music, the voice, the tone, the wording… all of it helps create a reassuring and professional atmosphere — sometimes more effectively than a long sales pitch.

• A human touch in a digital world

In an age of chatbots and ultra-automation, the human voice remains a high-value communication channel.
« A well-designed IVR system brings a human touch to an otherwise mechanical process », says Jérôme Demory of Eurofiber.
At Phone Design, this human dimension is central: « Clients need to feel heard, challenged, and guided », he adds.
Partners experience it daily: the Studio doesn’t just deliver — it supports, advises, and guides, often going far beyond the original brief.

• Sound identity: building loyalty through emotion

A well-crafted phone greeting does more than fill wait time — it enhances the customer experience. « It's a strategic tool for building loyalty » says Enzo Bourgois from Isis Com, who readily admits: « A good phone message can turn a bad day around. »

And that's no small detail.

In a highly competitive market, every interaction counts — to retain a client or win a new one.
A reassuring voice, a personalized message, engaging music… that’s what end customers truly notice.

And for partners offering this service

• A professional image for them too

Thanks to white labeling, you are perceived as the authors of the messages. The result? Your image is enhanced, as is that of your customers.
Rémy Urbain, from Encom, sums it up well: « The customer truly believes that the Studio is part of our company. It's an extension of Encom. »
This transparent service is part of your overall support. It gives consistency to the customer experience and reinforces your perceived added value. You become a sound expert for your customer!

• Tools designed to boost your efficiency

Manage your orders, track your customers, oversee production: everything becomes smoother thanks to Phone Design's digital tools.
Rémy Urbain highlights their effectiveness: « The customer area is clear and intuitive, it's very easy to guide customers through it, they quickly find their way around. »
For his part, Enzo Bourgois appreciates the extranet's ease of use: « Everything is transparent and easy to understand. You can see everything that's happening in real time as soon as the order process is initiated. »
For your teams and your customers alike, it's a real time-saver and makes everything clearer.

Widely shared benefits!

Phone greetings aren’t just recorded messages — they’re a strategic part of your brand image.
When well-designed, they strengthen your identity, build loyalty, and reflect positively on the partner delivering the service.
So why miss out? Phone Design’s partners are convinced: sound communication is heard, it’s felt... and it drives loyalty.

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